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Multifamily's SaaS-based CRM and payment portal built to facilitate post-resident communication and maximize recovery.
About the job
About the Company
We are seeking a reliable and detail-oriented Client Support Specialist to join our property management collection software company. As a core member of our customer support team, you will be the first line of communication for clients and consumers, helping ensure accurate data handling, regulatory compliance, and timely routing of inquiries. Your ability to manage complex tasks, communicate effectively, and support internal teams will be crucial to delivering exceptional service in a fast-paced, remote environment. This is an excellent opportunity for someone who thrives in customer-facing roles, enjoys process-driven work, and wants to grow with a collaborative team in the software and property management space.
About the Role
As a Support Team Member, you will work closely with clients, consumers, and internal departments to resolve inquiries, process documentation, and maintain data accuracy and compliance.
Responsibilities
- Assist clients with data within software (perform updates in data, forward the communication to alternate parties)
- Review legal documentation, update software to reflect based on FDCPA
- Support consumers attempting to pay balances, navigating them to the correct team for further services & support
- Receive inbound & outbound calls, locate the placement of said file and provide forwarding information
- Build internal tickets to support communications among multiple teams
- Perform audits of data entry and/or review of from our Client Success Team
- Maintaining a high level of compliance and service between consumers, clients, partners, internal teams, and 3rd party agencies
- Ability to perform regression testing on software systems and proactively report where applicable
Qualifications
Key skills required are communication etiquette, multi-tasking, time management, customer service, data entry, phone support, data analysis, thirst for product knowledge.
Required Skills
- Communication etiquette
- Multi-tasking
- Time management
- Customer service
- Data entry
- Phone support
- Data analysis
- Thirst for product knowledge
Preferred Skills
- Experience in property management software
- Familiarity with regulatory compliance
To apply for this job please visit www.linkedin.com.