Customer Care Representative at Entyre Care

About Us:

At Entyre Care, we are committed to providing exceptional service to our customers. We are seeking a motivated and empathetic Customer Care Representative to join our dynamic team. In this role, you will be the voice of our company, assisting customers with their inquiries, resolving issues, and ensuring an overall positive experience.

Key Responsibilities:

• Customer Support: Handle inbound customer inquiries via phone, email, chat, or social media platforms in a timely, professional, and courteous manner.
• Issue Resolution: Identify and resolve customer concerns, complaints, and issues efficiently and effectively while maintaining a positive brand image.
• Product Knowledge: Develop an in-depth understanding of our products/services to provide accurate information and support.
• Data Entry and Documentation: Accurately record customer interactions and document details of issues and resolutions in our customer management system (CRM).
• Customer Feedback: Collect and relay customer feedback to help improve products and services.
• Collaboration: Work closely with cross-functional teams, including sales and technical support, to resolve complex issues and provide seamless service to customers.
• Follow-up: Ensure that all customer concerns are followed through to resolution and that customers are satisfied with the outcomes.

Requirements:

• Education: High school diploma or equivalent; Bachelor’s degree preferred (depending on company policy).
• Experience: Prior experience in customer service or a related field preferred.
• Communication Skills: Strong verbal and written communication skills with a friendly and professional demeanor.
• Problem-Solving Skills: Ability to address customer inquiries or issues with patience and effective problem-solving techniques.
• Tech-Savvy: Comfortable using CRM software, Microsoft Office Suite, and other communication tools.
• Multi-tasking: Ability to manage multiple customer inquiries at once and prioritize tasks efficiently.
• Team-Oriented: Collaborative and positive attitude, ready to work within a team to achieve company goals.
• Availability: Flexibility to work shifts, including evenings or weekends, if necessary.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• A supportive and friendly work environment
• Ongoing training and professional development
• Employee discounts on products/services (if applicable)