Customer Care Representative at Hydra-Scola

Department: Operations / Support Team

Location: Remote (Full Time)

About Hydra-Scola

At Hydra-Scola, we empower people through actionable knowledge that helps individuals advance their careers and businesses break growth barriers. Our affordable, concise learning resources are designed to be easily consumed and applied.

Our mission is to empower 100,000 businesses and individuals over the next decade with the knowledge and tools needed to grow. We foster a collaborative environment where unique talents are valued and people are empowered to excel.

About the Role

Hydra-Scola is seeking a Customer Support Representative who will serve as the voice of our brand and the first point of contact for our customers. We are seeking someone empathetic, articulate, and patient who excels at problem-solving and creating delightful user experiences.

If this sounds like you, and you’re passionate about supporting people and making their journey smoother, we’d love to work with you.

What You’ll Do

• Handle customer inquiries via email, chat, or phone in a timely and professional manner
• Troubleshoot issues and provide effective solutions
• Document common customer issues and help improve the internal knowledge base
• Collaborate with product and marketing teams to deliver customer feedback
• Maintain a high level of customer satisfaction through empathy and efficiency
• Track issues and report data insights to improve the user experience

What You’ll Need

• 1+ years of experience in a customer support role (preferably remote or SaaS environment)
• Excellent communication skills (spoken and written)
• Patience and empathy when handling concerns
• Familiarity with support tools (e.g., Zendesk, Intercom, or similar)
• Ability to multitask and work in a fast-paced environment
• Growth mindset and a willingness to learn

Why Work With Us?

• People-first culture where all voices are heard and valued
• Learning and development opportunities with regular knowledge sharing sessions
• Competitive compensation package with health benefits and bonus
• Recognition Rewards
• Annual Leave
• Flexible working options

Hiring Process

• A preliminary phone call with the Support Team Lead
• An interview with the Hiring Team
• Final interview with an Executive team member
• Offer Letter

Hydra-Scola is committed to equal employment opportunities regardless of race, colour, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

We encourage applications from all qualified candidates, even if you don’t meet every requirement. Character is our #1 quality; skills can be developed.