Customer Experience Agent at Tilt

Tilt 🛸

Reimagining how the world shops for fashion.

Our mission is to make fashion accessible to everyone and inspire people to dress just a little better. E-commerce is in a rut—boring, impersonal, and stuck in the past. Tilt is changing that. We’re the UK’s biggest live shopping platform, combining entertainment and style to make shopping joyful, social, and affordable.

We’re growing fast and looking for innovative problem solvers to help us build the future of shopping.

Culture at Tilt 🧪

• ⚡ Fast-paced & ambitious: We move quickly and aim high.
• 🧠 Experimental: We’re obsessed with crafting a truly groundbreaking shopping experience.
• 💬 Collaborative: Friendly, no-ego teammates who win together.
• 🛠️ Purposeful: You’ll be proud of the work you do here—guaranteed.

Your Mission 🫵

Deliver a world-class shopping experience by solving problems with empathy and speed. You’ll support shoppers and sellers, turn insights into action, and help us build a better platform.

What You’ll Do 👷

• Represent Tilt with a warm, client-first attitude across all support interactions
• Own and resolve seller issues and become an expert on seller tools and workflows
• Support general customer tickets when needed to maintain a full understanding of the overall user experience
• Identify and flag fraud risks with CX, Fraud, and Categories & Expansion teams
• Share recurring seller pain points and feedback with the wider team to help improve tools and processes
• Handle sensitive and confidential information with care and professionalism

Requirements 📋

We’re looking for someone ambitious, curious, and obsessed with solving problems. You’ll thrive here if you’re a fast learner who doesn’t shy away from change.

• Fluent in English
• 1+ year of experience in email/chat-based customer support
• Hands-on experience with seller onboarding, marketplace operations, and related tools such as Zendesk (support), HubSpot (CRM), or Stripe (payments)
• Clear, concise communicator who can multitask efficiently
• Willingness to work evenings and weekends (with flexibility around shift patterns)

Nice to have ⭐

• Experience in a high-growth startup environment
• Fluency in other languages
• A genuine interest in fashion and emerging trends

Perks & Benefits ➕

• Stock Options
• Flexible and hybrid working as standard
• Canary Wharf office includes gym access
• Opportunity for periods of fully remote work, from any location