Customer Experience Associate at RANAVAT

Department: Customer Experience

Reports To: Director of E-Commerce

Location: Remote

Hourly Rate: $25/hr

Schedule: 4-5 hours/day, 7 days/week (with flexibility and availability during surge periods such as holidays, sales, and new launches)

About the Company

RANAVAT is a luxury Ayurvedic skincare and haircare brand that combines Indian beauty traditions with modern science. Founded by Michelle Ranavat in 2017, our award-winning products feature clinically tested formulations using the highest caliber of ingredients. Our mission is embodied in our mantra “Claim Your Crown” – empowering everyone to embrace their inherent royalty through self-care rituals that create meaningful connections. As a female and minority-owned business, we are proud to partner with premier retailers worldwide, including Sephora, Harrods, Goop, and more.

About the Role

RANAVAT is seeking a thoughtful, detail-oriented, and passionate Customer Experience Associate to join our growing team. This role is central to delivering an A+ experience to our community—from answering questions to solving problems with empathy and speed. You’ll be the first point of contact for our customers and play a key role in building loyalty and trust in our luxury Ayurvedic skincare brand.

This is a remote, hourly position ideal for someone who thrives in flexible, fast-paced environments and is passionate about skincare, wellness, and delivering service that goes above and beyond.

Key Responsibilities

• Manage and respond to customer inquiries through Gorgias (email, chat, and social integrations) with warmth, clarity, and professionalism
• Resolve product, shipping, subscription, return, and order-related issues promptly and accurately
• Represent the RANAVAT brand voice and values in all customer interactions
• Track trends in customer feedback and flag issues or suggestions to leadership
• Collaborate with internal teams (Operations, E-Commerce, Marketing) to escalate and resolve issues quickly
• Help improve and maintain macros, FAQs, and help desk documentation within Gorgias
• Support pre-sale education, product recommendations, and gifting inquiries
• Step up availability during peak periods (product launches, promotions, holidays, press moments)

Qualifications

• 1–3 years of experience in customer experience or community support (bonus if in beauty, luxury, or wellness)
• Proficient in Gorgias, Yotpo, Shopify or similar customer service platforms
• Strong written communication and problem-solving skills
• Highly organized and self-directed with excellent follow-through
• Emotionally intelligent with a calm, patient, and positive tone
• Passionate about skincare, Ayurvedic wellness, and luxury consumer experience
• Comfortable working remotely with flexible availability during non-standard hours as needed

Why You’ll Love Working With Us

• Work with a mission-driven, high-integrity luxury beauty brand
• Enjoy autonomy, flexibility, and a collaborative team culture
• Be part of a fast-growing company redefining Ayurvedic skincare for the modern world
• Opportunity to grow into a broader CX or community role over time

RANAVAT is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage applications from candidates of all backgrounds who are passionate about transformative beauty experiences that honor tradition while embracing innovation.