Website Calculated Hire
Calculated Hire is modernizing the professional services and staffing industry. When it comes to building teams, we understand that your organization’s culture is key to its success.
About the job
Job description
Customer Service Associate Representative – Underwriting Phone Verification Representative (Remote)
We are seeking a detail-oriented and customer-focused Customer Service Associate Representative to join the Cigna underwriting team as a Phone Verification Representative.
Key Responsibilities:
- Conduct and complete medical questionnaires with applicants in a professional and efficient manner.
- Communicate effectively to gather required information and ensure accuracy.
- Maintain call metrics, including audits, regular attendance, and the average number of completed calls.
- Collaborate with underwriting and insurance professionals to support verification processes.
- Utilize multiple systems such as OnBase, LifePro, Verint, Finesse, Salesforce/KnowledgeXchange to perform job duties effectively.
Qualifications:
- Bilingual in Spanish candidates are preferred.
- High school diploma or equivalent required.
- 1+ years of call center experience preferred.
- Prior insurance experience is a plus.
- Familiarity with medical terminology is beneficial.
- Strong written, verbal, and interpersonal communication skills.
- Proficiency in Microsoft Office Suite and Outlook.
- Excellent organizational skills, time management, and attention to detail.
- Ability to work independently in a structured environment.
Work Requirements:
- Candidates must have a quiet and private space designated for focused work.
- High-speed internet is required for remote work.
- Hours will vary between 7 AM – 7 PM CST, based on business needs.
If you are a motivated and detail-oriented individual looking to grow in the insurance industry, we encourage you to apply!
Job Type: Contract
Pay: $17.50 per hour
To apply for this job please visit www.linkedin.com.