Customer Service Representative at Hays

Title- Customer Service Associate

Tenure- Aug first week – Oct End.

Your New Company

Our client is one of the world’s leading insurers and asset managers with around 125 million private and corporate customers in nearly 70 countries. They offer broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. They are an award-winning company for providing exceptional customer service in a record speed.

Your New Position

• Diligently reviewing claims to identify incidents and determine coverage, ensuring every decision aligns with our contractual promises.
• Deciding on benefits and reimbursement amounts with precision and fairness.
• Communicating decisions to customers, following up via calls, emails, or letters to guarantee resolution and satisfaction.
• Fielding inquiries with expertise, providing status updates that reassure and inform.
• Documenting your determinations and insights in our state-of-the-art Claims software, adhering to our meticulous guidelines.
• Collaborating across departments to gather or verify information, ensuring a seamless claims process.
• Investigating discrepancies and raising the flag on questionable claims, safeguarding our integrity and customer trust.
• Dispatching claim forms and guiding new customers through their journey with us.

About You

Are you a Claims Handling Expert with a flair for exceptional customer service? If so, you might be the perfect fit for our Claims Examiner role. We’re seeking individuals who not only have a solid track record in claims processing but also shine in customer interactions.

We are looking for someone with exceptional communication skills, attention to detail and a passion for helping people.

What We Offer You

• A competitive salary.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
• The chance to be part of a respected global leader in the insurance industry.