Customer Service Representative at Jack

A remote-first insurance services organization with over 70 years of experience is seeking a Customer Service Associate to join its growing team. This role offers a unique opportunity to build a fulfilling career from home, helping individuals and families secure the protection they need. With flexible hours, ongoing training, and a people-first culture, this position is ideal for those who are compassionate, self-motivated, and eager to make a meaningful impact.

Benefits

• 100% remote work environment
• Flexible scheduling to support work-life balance
• Comprehensive training and mentorship
• Career growth opportunities within a supportive team culture
• Make a meaningful difference by helping families feel secure

Responsibilities

• Provide responsive and empathetic customer support via phone or digital channels
• Guide clients through insurance options and assist them in choosing the best-fit plans
• Build lasting relationships with clients through trust and transparency
• Collaborate with team members to achieve shared goals
• Maintain accurate records and ensure timely follow-up with customers

Requirements

• Passion for helping others and solving problems
• Excellent communication skills and a friendly, approachable attitude
• Strong organizational and time management abilities
• Willingness to learn and grow in a dynamic environment
• Team-oriented mindset with a focus on delivering great service