Customer Service Representative at Lolly.com

Company Description

Lolly.com is a unified Influencer Marketplace that powers Brands to maximize their brand presence using creators on Instagram, TikTok, and YouTube. With one of the world’s largest databases of creators, currently at 70 Million+ profiles and growing daily, Lolly helps brands scale quickly by harnessing the power of the creator economy. The platform enables brands to create, manage, and optimize influencer marketing campaigns efficiently and effectively, all within a unified solution.

Role Description

This is a full-time remote role for a Customer Service Representative at Lolly.com. The Customer Service Representative will be responsible for handling customer queries, providing support, ensuring customer satisfaction, enhancing the customer experience, and maintaining strong communication with users.

Qualifications

• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience expertise
• Strong communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Experience in customer service roles
• Problem-solving and conflict resolution skills
• Knowledge of CRM systems and software
• Previous experience in the influencer marketing industry is a plus