Customer Service Representative at Simera

The Customer Service Representative is responsible for delivering exceptional customer support by handling inquiries, resolving complaints, and providing accurate information about products and services. This role requires strong communication skills and the ability to work closely with other departments to ensure a seamless customer experience and meet service objectives.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently while maintaining high service standards.
• Provide accurate and up-to-date information about products and services.
• Process orders, returns, and exchanges as required.
• Update and maintain customer records in the system.
• Provide feedback to management regarding customer concerns and areas for improvement.
• Collaborate with other departments to ensure customer service goals and objectives are met.

Qualifications:

• English proficiency at C1/C2 level.
• 1-2 years of experience in a customer service role.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to multitask, prioritize, and handle pressure effectively.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in relevant computer software and CRM tools.
• Experience in a call center environment is a plus.