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About the job
About the company
Hey there! I’m Jason, the CEO of Laird Superfood.
At Laird Superfood, we believe in creating clean, functional, and delicious food that fuels an active lifestyle.
We started with a simple mission: to bring better food choices to people who want to live life to the fullest. From our plant-based creamers to our superfood blends, everything we make is designed to support health, wellness, and performance.
We’re growing fast and always looking for passionate people to join us. If you love great customer experiences, value teamwork, and have a knack for problem-solving, you’ll feel right at home here. We’re not just selling products – we’re building a community of people who care about what they put in their bodies and how they fuel their day.
If you’re sharp, switched on, and ready to dive into this role, we’d love to hear from you!
About the role
We’re looking for Two Customer Service Representatives who thrive on helping others and making every customer interaction a great experience. You’ll be the voice of Laird Superfood, ensuring our customers feel heard, supported, and valued.
We need someone with great communication skills, a problem-solving mindset, and a genuine desire to connect with customers.
In this role, you will be responsible for:
📞 Responding to customer inquiries and showing that Laird Superfood is committed to world-class service
💬 Communicating with customers via email, phone, and social media
🚀 Continuously looking for ways to improve the customer experience
😊 Maintaining a positive, empathetic, and professional attitude at all times
📝 Entering orders for customers and wholesale accounts
📦 Filing shipping claims and coordinating with shipping couriers
👥 Managing account details for customers and wholesale accounts
🔍 Troubleshooting customer concerns, complaints, and requests, and escalating when needed
🤝 Building rapport with customers and strengthening our community
🛒 Promoting sales through product recommendations and education
📚 Staying up to date on Laird Superfood products and compliance issues
💡 Collaborating with colleagues and working independently
🎯 Taking on additional duties as needed
Our ideal candidate is a compassionate and customer-focused problem solver who thrives on delivering top-notch service. You’re empathetic, patient, and proactive – someone who sees challenges as opportunities to create outstanding experiences.
You communicate with ease, keep a cool head under pressure, and always aim to leave a positive impression.
If you’re passionate about clean foods and an active lifestyle, that’s a huge plus!
Working Hours ⏰: This is a full-time role, ideally working from midday to late PM Central.
Required:
Customer Service agent 1 – Tuesday to Saturday – 7 am to 3 pm PST.
Customer Service Agent 2 – Sunday to Thursday – 7 am to 3 pm PST.
About you
To excel in this role, you need to have:
✅ 2+ years of experience in customer service
✅ Experience working within e-commerce.
✅ Proven experience working with international clients (US).
✅ Availability to work weekends
✅ Experience with point-of-sale (POS) systems; NetSuite or Shopify experience preferred
✅ Excellent communication skills over phone, email, and in person
✅ Comfortable using computers for daily tasks
✅ Strong social media navigation and response skills
✅ Proficiency with cloud-based file management systems (e.g., Atlassian, Google Drive)
Brownie points for:
⭐ Experience with Zendesk, Yotpo, and Recharge.
Benefits
What’s in it for you?
💰 Salary – $1,600 – $2,000 per month*
⏳ Full-time – fully remote role
🎉 Paid time off – 20 days per year
*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
To apply for this job please visit www.linkedin.com.