Customer Service Representative needed at micro1

Job Title: Customer Service Representative

Job Type: Full-time

Location: Remote (WFH)

Job Summary:

We are seeking a dedicated and articulate Customer Service Representative to join our dynamic team. This full-time role is pivotal in ensuring our customers receive top-notch assistance through excellent written and verbal communication. Be part of a brand that values commitment and exceptional customer service.

Key Responsibilities:

• Provide outstanding customer service through various channels, including phone and email.
• Resolve product or service problems by clarifying the customer’s complaint and determining the cause of the problem.
• Maintain a comprehensive understanding of our products and services to provide knowledgeable responses to inquiries.
• Document customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
• Collaborate with team members to achieve better results and enhance the customer service experience.
• Regularly update customer information in the customer service database during and after each call.
• Follow communication procedures, guidelines, and policies meticulously.

Required Skills and Qualifications:

• Proficiency in written and verbal English communication.
• Exceptional interpersonal skills to effectively communicate and engage with customers.
• Ability to remain patient and calm when dealing with challenging situations.
• Strong problem-solving skills and the ability to think critically.
• Basic computer skills and familiarity with CRM systems.
• Strong organizational skills with the ability to multitask.
• Adaptability to a fast-paced and frequently changing environment.

Preferred Qualifications:

• Previous experience in a customer service role is an advantage.
• Experience working in a team-oriented, collaborative environment.
• An eagerness to learn and continuously improve customer service skills.