Customer Service Representative Needed at Modarby

🌐 We’re Hiring: Customer Service Representative

📍 Remote | Full-Time | EdTech Sector

Modarby is an EdTech company that provides on-demand human tutoring support. We are currently hiring a Customer Service Representative to join our growing team!

Job Summary:

As a Customer Service Representative, you will be the first point of contact for students, parents, and tutors. You will ensure a seamless and supportive experience by responding to inquiries, resolving issues, and maintaining a high level of satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries via email, chat, and phone.
• Provide accurate, valid, and complete information using the right methods/tools.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain records of customer interactions and update the CRM accordingly.
• Collaborate with other departments to resolve complex issues.
• Monitor tutor-student sessions and assist in rescheduling or resolving mismatches.
• Ensure users understand how to use our platform efficiently.

Requirements:

• Previous experience in customer service or a related role.
• Strong communication skills in both Arabic and English.
• Ability to handle high-pressure situations with empathy and professionalism.
• Tech-savvy and comfortable using CRMs and other support tools.
• Attention to detail and a strong problem-solving attitude.
• Bachelor’s degree or equivalent experience is preferred.

✅ Perks & Benefits:

• Fully remote work flexibility.
• Competitive salary.
• Performance-based incentives.
• Opportunity to shape the future of online education in the region.

📧 Send your CV to hr@yesatlas.com and mention Customer Service Representative in the subject line