Customer Service Representative needed at Scaled

We’re hiring on behalf of a UK based, leading digital health company that partners with the NHS to support people in making long-term lifestyle changes.

If you thrive in a self starter, target-driven environment and love engaging with people over the phone, this role could be a great fit!

About the Role

You’ll play a key role in supporting members referred by their GP onto the weight management programme. Your main responsibilities will include:

✔️ Calling and onboarding NHS-referred members onto the programme.

✔️ Providing guidance and support to members to help them follow the programme.

✔️ Collecting weight loss data at key milestones to track progress.

What We’re Looking For

✅ Passionate about health & wellbeing – You care about making a real impact on people’s lives.

✅ Excellent phone communicator – You love engaging with people over the phone and can handle sensitive conversations with empathy.

✅ Target-driven & task-focused – You enjoy working towards goals in a fast-moving environment.

✅ Quick learner & adaptable – You can easily pick up new processes and adjust to change.

✅ Highly organised & detail-oriented – You structure your work effectively and take accuracy seriously.

What Our Client Offers?

Part-time: 40 hours per week

Contract: 6-month fixed-term contract. Contract renewal dependent on performance.

Working hours: Flexible within Monday – Saturday, 9 AM – 7 PM GMT, dependent on your schedule and business needs

Able to plan and set your work schedule two months in advance.

Mandatory days: Wednesdays & Thursdays (remaining days and hours are flexible)

Fully remote role

• Salary between 12500 – 15000 ZAR / month