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About the job
Position: SA – Technical Customer Service Representative
Type of contract: Independent Contractor
Working Hours: 9am-5pm US business hours
Salary Range: $1.500 – $2.000 USD monthly
About the Company
Our client is a venture-backed startup that offers a unified cloud platform integrating CRM, POS, and analytics, specifically designed to enhance the operations of jewelry retailers.
About the Role
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional support and guidance in utilizing our platform to its fullest potential.
Duties and responsibilities:
- Client Support: Respond promptly to customer inquiries via phone, email, and chat, addressing questions and resolving issues related to our software platform.
- Product Training: Conduct training sessions for new and existing clients to ensure they are proficient in using our CRM, POS, and analytics tools effectively.
- Issue Resolution: Troubleshoot technical problems, working closely with the technical support team to escalate and resolve complex issues.
- Feedback Collection: Gather client feedback on product performance and relay insights to the development team for continuous improvement.
- Documentation: Maintain accurate records of customer interactions, training sessions, and support activities in the CRM system.
Requirements:
- Proven experience in customer service or support roles, preferably within the software or technology sector.
- Strong understanding of CRM and POS systems; experience in the jewelry retail industry is a plus.
- Excellent communication and interpersonal skills, with the ability to explain complex concepts in a clear and concise manner.
- Proficiency in using support tools and platforms.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Preferred Skills:
- Familiarity with cloud-based software solutions and analytics tools.
- Experience in conducting virtual training sessions or webinars.
- Problem-solving mindset with a proactive approach to identifying and addressing client needs.
What We Offer:
- A collaborative and innovative work environment within a rapidly growing startup.
- Opportunities for professional development and career advancement.
- Remote work option.
To apply for this job please visit recruitcrm.io.