Customer Service Supervisor at micro1

Job Title: Customer Service Supervisor – AI trainer

Job Type: Contract (Full-time or Part-time)

Location: Remote

Job Summary:

Join our customer’s team as a Customer Service Supervisor – AI trainer, where your leadership experience will directly contribute to the enhancement of state-of-the-art AI models in customer service. This unique opportunity allows you to blend your expertise in team management and customer experience with innovative AI training initiatives, all within a fully remote environment

Key Responsibilities:

• Use knowledge on staff performance to ensure achievement of team objectives and ongoing improvement for AI model enhancement
• Direct and supervise employees engaged in sales, inventory, cash reconciliation, and service delivery, ensuring optimal workflow and accuracy
• Actively listen to and resolve customer complaints, ensuring customer satisfaction and continuous process enhancement for AI training purposes
• Maintain detailed records of purchases, sales, and requisitions to support audit readiness and data-driven decisions for AI training purposes
• Collaborate with cross-functional teams to identify improvement areas in customer interactions for AI training purposes
• Contribute to the development of best practices that feed into the ongoing training and upgrading of AI models

Required Skills and Qualifications

• Minimum of 5 years’ supervisory experience in roles such as Customer Service Supervisor, Sales Team Leader, or similar positions
• Proven expertise in team management and performance monitoring within a customer service or sales environment
• Exceptional verbal and written communication skills, with a genuine care for clear, effective interaction
• Strong problem-solving abilities and a proactive approach to resolving escalated situations
• Demonstrated ability to keep meticulous records related to sales, inventory, and customer interactions
• Comfortable working in a fast-paced, remote setting with distributed teams
• Detail-oriented with strong organizational and multitasking capabilities

Preferred Qualifications

• Experience working on AI training or data annotation projects in the customer service domain
• Background in process improvement, quality assurance, or customer experience optimization
• Familiarity with customer service technologies, CRM systems, or AI-driven tools

Additional Info

This role plays a critical part in shaping next-generation AI models by leveraging real-world customer service expertise. You’ll have the chance to influence how AI understands and responds to customer needs, making a tangible impact on service excellence in a dynamic, tech-forward environment