Customer Support Hero at Go Vocal

As our Customer Support Hero, you’ll work closely with the Product and Customer Success teams to help our 400+ international clients — especially in the US — get the most out of our engagement platform. Your responsibilities will be:

• Client support: Respond to technical questions via chat, email, and phone, with a first focus on US clients
• Knowledge management: Keep support resources (articles, videos, etc.) up to date and implement changes based on product updates.
• Support coordination: Bridge communication between support, product, and development teams to ensure quick, clear issue resolution.
• Product awareness: Stay informed on new releases and update relevant support materials.

What do we expect from you?

You’re curious, action-oriented, and passionate about digital democracy. You are good communicator and enjoy solving problems, helping others, and learning on the go.

You are:

• Fluent in English, with clear communication skills
• Comfortable using digital tools and eager to learn new ones
• Excited about inclusive democracy and citizen participation
• Analytical and enjoy learning from data
• Based in the US, ideally PT, or able to cover Eastern US hours plus Australian/New Zealand mornings.

You’ll thrive if:

• You enjoy building relationships and helping people
• You’re self-driven but love working with a team
• You stay calm under pressure and adapt easily
• You care about doing meaningful, quality work

Bonus points for:

• Experience in client support
• Additional languages (French, Spanish, German, etc.)

👉 Even if you don’t check every box, we’d love to hear from you if you’re motivated and excited about the role!

What can you expect from us?

• The chance to make social impact at scale by helping governments engage their communities
• A key role in our transition from startup to global scale-up (we’re 50+ and growing)
• Room to grow from a support role into a broader, relationship-focused position
• A supportive and fast-paced team culture with a strong sense of ownership and collaboration
• A dynamic international team that balances serious work with fun along the way
• An informal work environment with open communication and full transparency
• Regular online and hybrid team events, inspiring lunches, strategy town halls, and a yearly global meetup
• A competitive compensation package: $30,000–$35,000 USD gross annually; 26 paid time off days; $1,000 annual professional development budget; Unlimited access to mental wellbeing support (OpenUp); Flexible remote work options

👉 Go Vocal is committed to diversity and inclusion. We encourage applicants of all backgrounds, genders, abilities, and experiences to apply.