Customer Support Representative at Hirenza

About The Company

Spectrum, a leading brand under Charter Communications, is a prominent provider of broadband, cable television, mobile, and voice services across the United States. With a commitment to delivering innovative technology and exceptional customer service, Spectrum serves over 31 million customers across 41 states. The company prides itself on building a strong community of dedicated professionals who work collaboratively to connect people to what matters most. As a part of Spectrum, employees have the opportunity to grow their careers within a dynamic environment that values diversity, inclusion, and continuous learning.

About The Role

As a Billing Chat Repair Representative at Spectrum, you will play a vital role in supporting our customer base through web-based chat interactions. This position involves managing high volumes of customer inquiries related to billing, payments, account updates, and service questions. Your primary responsibility will be to provide timely, accurate, and courteous assistance to our subscribers, ensuring each interaction fosters trust and satisfaction. This role offers the chance to work within a fast-paced, technology-driven environment where your communication skills and problem-solving abilities can make a significant impact. You will be part of a supportive team that values growth, learning, and delivering best-in-class customer experiences.

Qualifications

Required Qualifications

• High school diploma or equivalent
• Ability to work various shifts, including nights, weekends, and holidays
• Proficiency in reading, writing, speaking, and understanding both English and Spanish

Preferred Qualifications

• At least 1 year of customer service experience, preferably in cable or telecommunications call centers
• Familiarity with MS Office and personal computer systems
• Strong communication skills, dependability, multi-tasking ability, and proficiency in typing
• Excellent problem-solving, critical thinking, and attention to detail
• Resilience and adaptability in a dynamic environment

Responsibilities

As a Billing Chat Repair Representative, your key responsibilities will include:

• Engaging with customers through Spectrum’s web-based chat platform to address inquiries related to billing, payments, and account management
• Providing accurate and comprehensive information about services, fees, and billing statements
• Resolving billing discrepancies, processing payments, and updating customer account details efficiently
• Handling subscriber complaints with professionalism and empathy, ensuring customer satisfaction
• Documenting all interactions thoroughly within the information systems for quality assurance and future reference
• Collaborating with team members and supervisors to improve service delivery and resolve complex issues
• Staying informed about Spectrum’s products, services, and technological advancements to better assist customers

Benefits

Spectrum offers a comprehensive benefits package designed to support employees’ well-being and professional growth. Starting pay is competitive at $20 per hour, with opportunities for advancement as the industry evolves. Employees gain access to innovative web-based tools and technology, enabling efficient service delivery. Spectrum invests in its workforce through paid training, coaching, and continuous learning programs, fostering a culture of development. Additional benefits include health insurance options, retirement plans, paid time off, and employee discounts on Spectrum services. The company encourages work-life balance and provides a supportive environment where employees can thrive both professionally and personally.

Equal Opportunity

Spectrum is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic. We believe that a diverse workforce enriches our company culture and enhances our ability to serve our customers effectively. Spectrum actively promotes an environment where everyone can succeed and grow, ensuring fairness and respect in all employment practices.

Desired Skills and Experience

Customer Service, Communication, Problem Solving, Account Management, Multilingual, Conflict Resolution