Customer Support Specialist at Zafify

Job Title: Customer Support Officer

Location: Remote / Gurugram

Experience: 1 – 3 years

Department: Customer Success

Reports To: Customer Success Manager

Responsibilities:

• – Handle inbound queries via email, chat, and support platforms (e.g., Zendesk, Freshdesk).

• – Troubleshoot product-related issues and resolve client queries.

• – Document support tickets and update knowledge base articles.

• – Communicate user feedback to product and dev teams.

• – Maintain high levels of empathy, patience, and professionalism.

Skills & Requirements:

• – Strong communication (English – written and verbal).

• – Experience in SaaS or technical product support preferred.

• – Familiar with support tools like Intercom, Freshchat, or HelpScout.

• – Ability to multitask, manage priorities, and maintain client satisfaction.

• – Flexible, fast-learner, and team-first mindset.