Website iConsultera
Outsourcing and Offshoring Consulting
About the job
Job Description:
Provides support and ensures customer satisfaction for tech-based products or services.
Responsibilities:
- Resolve user queries via chat, email, or phone.
- Onboard new customers and offer training.
- Monitor customer satisfaction and retention.
- Coordinate with technical teams for escalations.
Key Skills:
CRM Tools (Zendesk, Freshdesk), Communication, Product Knowledge, Troubleshooting
To apply for this job please visit www.linkedin.com.