E-Commerce Customer Service Specialist at MPR Tools & Equipment

Unlock Your Career Potential: E-Commerce Customer Service Specialist (Remote)

Why You’ll Love Working Here?

• You can work remotely—there’s no need to come to an office! 🙂 This means you’ll have the flexibility to better manage your work-life balance and save time on commuting, giving you more moments to enjoy with your family.
• We’re a small team, so you’ll handle various tasks, offering you a chance to broaden your skills and experience beyond typical BPO roles. Be ready to learn! 😉
• We’re looking to build a long-term relationship with you, which means we’re focused on providing you with a stable and secure job. You can count on us for consistent support and a reliable role in our team for years to come.
• You will also always get paid for extra hours, which means more stability and support for your family’s needs.

We’re looking for someone who is proactive, customer service-oriented, and has an amazing personality. We also want someone who is honest, has a strong work ethic, and values integrity.

SALARY:

Monthly rate of 800$ USD – 1,000$ USD. (Depending on experience)

Bonus: 2 weeks of paid time off after 12 months of continuous work.

ABOUT US:

Our company sells tools for mechanics across Canada and the United States. You don’t need to know about tools or cars to join our team! Some experience with Amazon or Shopify is optional, but it is definitely a plus.

We’re currently a small team of 10 people, and most of us are located in the Philippines, India, Colombia, and Panama.

DAILY TASKS:

• Manage customer inquiries and concerns across various communication channels, including phone, email, chat, and social media.
• Amazon & Shopify operations (FBA Inventory Reconciliation, A-Z Claims, Chargebacks, Case Management, etc…).
• Resolving customer concerns by providing appropriate solutions promptly.
• Suggest and implement changes to enhance the overall customer experience.
• Identify areas for process improvement within the customer service department.
• Use data-driven insights to recommend improvements and strategies for the team.
• Collaborate with technical teams to resolve technical challenges.
• Share insights and best practices with colleagues to enhance the team’s capabilities.
• Work with cross-functional teams to address root causes and prevent future problems.
• Handle challenging or sensitive customer interactions with professionalism and empathy.
• Communicate effectively with customers and colleagues to resolve complex issues.
• Contribute to the development of customer service strategies and long-term goals to improve overall customer satisfaction and loyalty.
• Various administrative tasks.

QUALIFICATIONS:

• Work from Monday to Friday from 8 AM to 5 PM EST (full-time position only)
• 2+ years of experience in Customer Service.
• Experience with Amazon or Shopify is optional, but definitely an advantage.
• Fluent in written and verbal English with a neutral accent.
• Excellent skills with Excel.
• Strong problem-solving skills.
• Excellent interpersonal and communication skills.
• A deep understanding of customer needs and a commitment to providing exceptional customer service.
• Can maintain a positive composure when responding to customer inquiries and concerns.
• Strong organizational skills to manage multiple tasks, orders, and customer inquiries efficiently.
• Can work with minimal supervision but still deliver great output.