eCommerce Customer Experience & Support Specialist at Globaltize

eCommerce Customer Experience & Support Specialist

Remote (LATAM) | Part-Time (20 hrs/week) | US Time Zones

$10-13/hour | Weekly Pay | HMO

About the Company:

We’re on a mission to radically shift the way people experience light, health, and vitality. If you’re a wellness-minded professional who thrives on meaningful conversations and proactive problem-solving, we want you on our team.

What You’ll Do:

1. Customer Support & Experience (Email, Chat, WhatsApp, Phone)

• Respond with warmth, clarity, and energy to inquiries via email, SMS, chat, WhatsApp, and potentially voice calls
• Educate customers on how to use the company’s tools and integrate the Light Protocol Method into their daily routines
• Handle returns, exchanges, shipping questions, and product inquiries with empathy and professionalism

2. Light Protocol Guidance & Coaching-Style Support

• Provide encouragement and answers to customers enrolled in our Light Protocol Method
• Celebrate customer wins and support their wellness journey with genuine care

3. Community Engagement & Insights

• Monitor and engage in customer-facing groups, comments, and communities
• Gather customer stories, questions, and breakthroughs to share with the content and product teams

4. Insights & Feedback Loop

• Track common questions and feedback to enhance FAQs, help docs, and onboarding materials
• Work with marketing and education to improve messaging using real customer language

5. Systems & Automation Optimization

• Maintain and improve Gorgias macros, templates, and workflows
• Assist with SOP documentation and operational efficiency

6. Human Connection & Conversion Support

• Follow up with warm leads via WhatsApp or phone with thoughtful, non-pushy communication
• Send personalized voice notes, schedule discovery calls, and support the enrollment process

What We’re Looking For:

• 5+ years in customer support for e-commerce or wellness brands
• Exceptional communication skills (written, verbal, voice notes)
• Experience with Shopify, Gorgias, WhatsApp Business, Aircall/OpenPhone, Klaviyo
• Familiarity with logistics (3PL, USPS, FedEx, etc.)
• Embodied wellness lifestyle and personal alignment with light optimization and natural living
• Experience in functional health, health coaching, or behavior change coaching is a strong plus

You Might Be a Fit If You:

• Are inspired by Andrew Huberman, Dr. Satchin Panda, Jack Kruse, and other light science pioneers
• Have completed your own health transformation journey
• Speak with clarity, intention, and care—and listen even better
• Respond to challenges with curiosity and follow-through
• Thrive in fast-paced, mission-driven environments
• Are proactive, humble, dependable, and eager to grow

Perks & Benefits:

• $10-13/hour USD
• Weekly pay every Friday
• HMO Coverage
• Work remotely from LATAM in sync with any US timezone (MT, ET, or PT)
• Meaningful mission, tight-knit team, and room to grow

Join Us. Be the Proof.

We don’t just talk wellness—we live it. If you’re ready to support real transformation and embody what it means to serve with purpose, apply now and help light the way.