Healthcare Service Representative needed at ClearDesk

Company Overview

ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.

At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission

At ClearDesk, we’re passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today’s competitive business landscape. Additionally, we’re committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don’t stop there. We’re constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description

We are looking for a reliable Healthcare Scheduler to help manage caregiver schedules and ensure all shifts are filled, updated, and documented. This role focuses on scheduling but may include light administrative and recruitment support.

Responsibilities

• Schedule and update caregiver shifts up to two weeks in advance.
• Fill all open and pending shifts daily—no same-day or early shifts should be left open.
• Schedule Start of Care visits and introductions for all new clients and caregiver-client pairings.
• Track clock-ins/outs and follow up on any delays or manual entries; document everything in WellSky.
• Respond quickly to caregiver cancellations and client schedule changes; confirm with both parties.
• Communicate clearly by replying to emails and acknowledging Slack messages.
• Complete End of Shift (EOS) processes and notify the Accounting team once done.
• Report any caregiver injuries right away and notify leadership.
• Monitor overtime to avoid unbilled or unapproved hours.
• Keep accurate and detailed records—“If it’s not in WellSky, it didn’t happen.”
• Help with caregiver check-ins, evaluations, and administrative tasks during downtime.

Requirements

• College educated (accounting or finance-related course preferred)
• Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
• Candidates must provide a proof of separation from their previous/current employer with an indication/confirmation of their last date of employment
• Must be comfortable with using Hubstaff, a time-tracking application
• Professional-level English (written and verbal/voice)
• Solid experience or strong aptitude for scheduling in a fast-paced environment, ideally within home care or healthcare
• Strong communication skills to coordinate with caregivers, clients, and internal team while handling incoming phone inquiries
• Must be comfortable answering and making calls
• Recruitment experience is a plus, but NOT required
• Healthcare background is a plus, but NOT required
• Healthcare software knowledge is a plus, but NOT required (such as Wellsky)
• Proficiency in using Microsoft Outlook, Office Suite, Microsoft Teams, Zoom, ConnectUC VoIP/Yealink system and OneDrive
• Professional-level English (written and verbal/voice)

Hardware Requirements

• At least a 720p HD Webcam
• A noise-canceling headset
• At least a 25mbps primary internet connection
• A backup laptop, backup internet connection device, and backup power supply in case of power outage and emergencies
• Minimum recommendation for your main computer: Intel Core i5 or equivalent with 8 GB RAM or higher
• Minimum recommended for your backup computer: Intel Core i3, 4 GB RAM

Compensation and Benefits

• Competitive salary
• 100% Remote (Permanent work from home)
• Prepaid HMO
• Bonuses and incentives
• Paid training

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).