Live Chat Support Specialist AT Better Hearing Centers, Inc.

This is a remote position.

The Live Chat Support Specialist will serve as a primary point of contact for patients and prospective clients via our online chat platform. In this remote role, you’ll assist with appointment scheduling, service inquiries, and general questions — all while representing the compassionate tone and professionalism of our brand. This position is ideal for someone who enjoys patient interaction and thrives in a fully remote work environment.

Key Responsibilities

• Provide real-time support to patients through our website’s live chat system
• Answer questions about hearing services, appointment availability, and clinic locations
• Assist in scheduling appointments or directing inquiries to the appropriate clinic staff
• Accurately document interactions in internal systems
• Escalate complex inquiries to management or clinical teams when necessary
• Maintain a courteous, helpful, and HIPAA-compliant communication style in all chats
• Collaborate with remote team members and attend virtual meetings as needed

Requirements

• 1+ year of experience in customer service or live chat support
• Excellent written communication and typing skills
• Comfortable working independently in a remote setting
• Friendly, patient-focused, and professional demeanor
• Familiarity with healthcare or audiology services is a plus
• Proficiency in chat platforms, CRMs, and productivity tools (e.g., Google Workspace)

Benefits

• Competitive hourly pay
• Flexible scheduling in a fully remote role
• Supportive training and onboarding
• Opportunities to grow within a respected healthcare organization
• A collaborative and responsive remote work culture

https://betterhearingcenters.zohorecruit.com/jobs/Careers/797236000000693585/Live-Chat-Support-Specialist?source=LinkedIn-Basic&embedsource=LinkedIn%2BLimited%2BListings