Website Cloud Dentistry
The largest network of dental professionals actively seeking permanent and temporary work.
About the job
Job Title: Member Services Specialist
Company: Cloud Dentistry
Location: Remote (Must be available 8 AM – 5 PM Pacific Time)
Job Type: Full-Time
Salary: $59,000 annually + Bonus Structure
Application Email: sarah.sowers@clouddentistry.com
About Cloud Dentistry
Cloud Dentistry is transforming the dental staffing industry through a modern, cloud-based marketplace that connects dental professionals with practices in real time. We’re a fast-growing, tech-forward company passionate about making dental staffing easier, faster, and more reliable for everyone involved.
About the Role
We are seeking a dedicated and detail-oriented Member Services Specialist to join our remote team. In this role, you will be the front line of communication with our users, helping dental professionals and practices navigate our platform and resolve issues efficiently.
Key Responsibilities
- Manage and respond to member inquiries via Intercom chat in a timely and professional manner
- Resolve customer support tickets through HubSpot, ensuring a high level of customer satisfaction
- Provide accurate information and support related to platform features, account setup, and technical troubleshooting
- Collaborate with internal teams to escalate and resolve complex issues
- Maintain thorough documentation of all customer interactions
Required Qualifications
- Background in dentistry (clinical, administrative, or both)
- Bachelor’s degree preferred
- Strong written communication and problem-solving skills
- Comfortable working independently and managing time effectively in a remote environment
- Tech-savvy and quick to learn new platforms (experience with Intercom and HubSpot is a plus)
Why Join Cloud Dentistry?
- Competitive base salary with performance-based bonuses
- Fully remote work with a collaborative and supportive team
- Opportunity to contribute to a rapidly growing company in the dental tech space
- Room for growth and advancement
How to Apply
Interested candidates should email their resume and a brief cover letter to sarah.sowers@clouddentistry.com with the subject line: Member Services Specialist Application – [Your Name].
To apply for this job please visit www.linkedin.com.