Patient Support Agent needed at Doccla

About Doccla
We’re Doccla – a fast-growing health tech company pioneering virtual wards. We enable hospitals, community services, and commissioners to care for patients remotely using our innovative technology and comprehensive support services. Patients are discharged from physical wards into virtual ones, allowing them to recover comfortably at home, while health systems benefit from improved efficiency and capacity.

Backed by top-tier investors such as Lakestar, General Catalyst, and Speedinvest, we’ve recently raised £35 million in Series B funding. We’re solving real, pressing problems in healthcare and scaling rapidly.

This is an exciting opportunity to join a mission-driven, entrepreneurial team at a pivotal stage in our growth. We’re united by a shared goal: to lead the transformation of virtual healthcare.

What You’ll Do

As a Patient Support Agent at Doccla, you’ll be at the heart of delivering exceptional service to our patients and clinical partners. You will:

• Provide friendly, professional support to patients and clinicians using our services and medical devices.

• Resolve queries and offer clear, empathetic guidance via phone and email.

• Educate users on how to get the most from our remote monitoring tools.

• Work within healthcare regulations, ensuring data protection and patient safety standards are upheld.

• Support and mentor team members, especially new joiners, fostering a collaborative team environment.

• Share feedback and contribute to continuous improvement in patient experience.

What We’re Looking For

We’re looking for someone who is compassionate, tech-savvy, and comfortable in a dynamic environment.

Essential skills and qualities:

• Strong verbal and written communication skills.

• Previous experience in a customer-facing role (healthcare experience is a bonus, not a requirement).

• A proactive and positive attitude.

• Comfortable working with computer systems and learning new software.

• Experience using customer service tools (e.g., Zendesk or similar).

• A reliable internet connection that supports video calls.

• Flexibility to work full-time, including evenings, weekends, and bank holidays on a rotating basis (shifts between 8am–9pm).

Nice to have:

• Experience in healthcare, tech support, or virtual services.

• Familiarity with operating in a regulated environment.

Why Join Doccla?

• Join a purpose-driven company making a meaningful impact on people’s lives.

• Be part of a collaborative, supportive team where your ideas and input are valued.

• Thrive in a fast-paced environment with opportunities for personal and professional growth.

• Full training provided remotely.