Remote Desktop Technical Support at Go2

We are looking for passionate individuals with excellent English speaking and writing skills to join our team as Remote Desktop Technical Support. Ideal candidates should have an extensive experience in remote desktop support with a focus on customer service.

Key Responsibilities:

• Scheduling meetings and managing appointments effectively.
• Assisting in setting up and configuring internal tools, including CRM and email marketing systems.
• Providing Tier 1 and Tier 2 technical support to customers, ensuring a human-centered support experience.
• Implementing internal systems and processes to enhance operational efficiency.
• Utilizing tools such as Autotask, Kaseya, and various CRM applications.

Requirements:/Skills:

• Extensive experience in remote desktop support with a focus on customer service.
• Strong communication skills that facilitate clear interactions with customers, making them feel comfortable and supported.
• Familiarity with desktop support tools and internal systems, demonstrating a capacity to handle technical projects effectively.
• Ability to manage admin tasks while maintaining a customer-focused approach.
• Comprehensive Resume with employment dates (Months and Years).
• Minimum of 1 year of work experience as a Remote Support in a single company.

Technical Requirements (MUST HAVE – Non-negotiable): No need to apply if you do not meet the requirements below:

PC/Laptop Specifications:

• CPU: At least Intel i3 or AMD equivalent; for Mac devices, a 2013 model or newer.
• RAM: Minimum of 8 GB.
• Operating System:
• Windows: Windows 10 or newer
• macOS: Catalina (10.15) or newer

Internet Connection:

At least 10 Mbps for both upload and 10 Mbps for download speeds. Ping ms or latency should be less than 80 but the lower the better. No mobile data is permitted.

• Headset: Preferably a headset with a noise-canceling feature to eliminate background noise.
• Webcam: A decent quality webcam is required for virtual interactions.

Work Schedule:

• The work schedule for this position is set in the Pacific Standard Time (PST) zone. Please note that this schedule may change depending on business needs.