Social Media Moderator AT Ivim Health

Job Title: Social Media Moderator

Department: Patient Experience

Reports To: Sr. Director of Patient Experience

Compensation: The base salary range for this position is $55,000 to $65,000 annually. Compensation is determined based on factors including location, relevant experience, and qualifications.

Position Overview

We are seeking a patient-centered and detail-oriented Social Media Moderator to join our Patient Experience team. In this role, you’ll manage our social media presence by fostering supportive, empathetic, and professional interactions across all platforms. This includes monitoring comments, responding to messages and reviews, escalating sensitive concerns, and ensuring all communications align with our brand voice and patient-first values. The ideal candidate brings strong communication skills, a service mindset, and hands-on experience managing social media in healthcare or other highly regulated environments.

Who We Are

At Ivim Health, we’re transforming the future of wellness through truly personalized, accessible care. Our mission is to empower individuals to take control of their health by delivering care tailored to their unique goals, needs, and lived experiences.

We prioritize collaboration, placing our patients’ voices at the center of every decision and combine compassionate support with innovative solutions to deliver care that’s affordable, effective, and human .

At Ivim , personalized healthcare isn’t a luxury. It’s the standard. Together, we’re advancing a model of care that supports physical, emotional, and mental well- being,one patient at a time.

Core Responsibilities

• Content Moderation: Monitor and moderate user-generated content, comments, and direct messages across social platforms (e.g., Facebook, Instagram, X, LinkedIn) in alignment with community guidelines and brand standards.
• Patient Engagement: Respond to patient messages, reviews, and comments with empathy, professionalism, and accuracy to support a seamless digital patient experience.
• Issue Escalation: Flag and escalate complex or sensitive concerns (e.g., privacy issues, patient complaints) to appropriate teams following established workflows
• Brand Voice & Tone: Ensure all social interactions maintain a consistent, warm, and patient-aligned tone that reinforces trust and reflects our brand values.
• Crisis Response: Support social response during high-risk or escalated scenarios by coordinating with Patient Experience and Marketing to manage reputational risk.
• Insights & Reporting: Track key performance metrics such as response time, sentiment trends, and volume of patient interactions, providing regular updates to leadership.
• Content Collaboration: Coordinate with the Marketing team to share approved, educational, or uplifting content aimed at deepening patient engagement and trust.
• Compliance & Privacy: Ensure all external communications follow HIPAA guidelines and data privacy laws (e.g., CCPA), and protect confidential patient information.
• Platform Trends: Stay current with platform changes, social trends, and engagement tools; recommend improvements to strengthen the patient experience on social media.

Qualifications

Education:

Bachelor’s degree in Communications , Public Relations, Digital Media, Healthcare Administration, or a related field preferred.

Experience

• 2+ years in social media moderation, customer service, or digital engagement, preferably in healthcare, wellness, or a regulated environment
• Demonstrated ability to de-escalate sensitive issues with professionalism and empathy

Technical Skills

• Comfortable using social media tools (e.g., Hootsuite, Sprout Social)
• Familiarity with sentiment and analytics tools
• Understanding of HIPAA and best practices for protecting personal data online

Soft Skills

• Excellent written communication with strong grammar and tone control
• High emotional intelligence and attention to detail
• Strong judgment and adaptability in a fast-paced, patient-first environment

What We Offer

• Competitive salary, commensurate with experience
• Health, dental, and vision insurance
• 401(k) with employer match
• Generous PTO and flexible remote work environment
• Ongoing training and development in patient engagement and digital communication best practices
• Employee perks through Ivim At Work, including discounts on Ivim services and products

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=08bb4f6b-346d-4970-90eb-e2c3497ea1e8&ccId=19000101_000001&lang=en_US&selectedMenuKey=CurrentOpenings&jobId=552944&rb=LinkedIn