Technical Support Specialist at HiCareer

Full-time · Remote-first (within EMEA)

We’re supporting a leading GreenTech company providing a SaaS platform that helps businesses track energy usage, reduce emissions, and meet climate targets. The platform is used by hundreds of organizations across Europe — from manufacturers to real estate and logistics firms.

To support a growing user base, they’re hiring a Technical Support Specialist to help users resolve platform issues, navigate product features, and ensure smooth day-to-day usage. You’ll work in a remote-first support team, collaborating with product and engineering to improve the user experience.

🔧 What You’ll Do

• Handle incoming support tickets and live chat inquiries from B2B users
• Troubleshoot product issues, escalate bugs, and guide users through workarounds
• Maintain and contribute to internal documentation and user-facing help articles
• Collaborate with engineering and product to close the loop on recurring technical feedback
• Track key support metrics and help identify opportunities to improve the product experience

✅ What We’re Looking For

• 1–3 years experience in technical support or product support for a SaaS platform
• Strong troubleshooting skills and ability to communicate technical issues clearly
• Experience with tools like Zendesk, Intercom, or similar
• Familiarity with basic data workflows (e.g. CSV, dashboards, browser dev tools) is a plus
• Based in EMEA and fluent in English
• Bonus: experience supporting climate, energy, or environmental platforms

🌍 Work Setup

This is a fully remote role across EMEA. You’ll be hired directly by the company and onboarded virtually. Co-working access is available in select European cities. Shift schedules may be rotated, but always within EMEA-friendly time zones.

🌿 Why Join?

• Work on a product helping companies make real environmental progress
• Join a high-growth SaaS team with global clients and long-term impact
• Collaborate across support, product, and engineering in a calm, async-first culture
• Be part of a company where your insights actively shape the product roadmap

📩 Next Steps

Apply via HiCareer and briefly describe your support experience and interest in climate tech. If your profile aligns, we’ll reach out for a short intro call.

Note: Due to high demand, we can’t guarantee personal feedback — but you can explore more roles and get guidance via HiCareer’s Career Assistant.