Customer Support Representative at TenantEvaluation

Tenant Evaluation is an American company providing technology-based solutions in the realm of digital onboarding in the sector of real estate. Created in 2007, Tenant Evaluation has grown over the years focusing on innovation & security to develop the best applications and services to its clients. In this regard, our today’s main focus is to continue to professionalise our team and keep level-up to retain our title of leader in the area!

We are a company who cares about its people, who believes that the key to a Company success is the wellbeing and development of its employees. ‘Tenant Evaluation fosters a culture of long-term engagement through trust, loyalty, and a committed workforce. “We are dedicated to cultivating the existing talent we have. Presently, the company has 50 employees, and some of them have been with us for over ten years’ – Luis Teran, co-founder and CEO of Tenant Evaluation.

Please read the complete job description before applying.

What we are looking for:

As our activity continue to flourish, we are looking for a customer support agent to join our amazing team! The Customer support agent is the applicant’s main point of contact to address complaints, answer questions and identify areas to improve our system.

Your lovely customers to support? The ones that we call “the applicants”, people like you or anyone else who apply to be the future tenant or owner of houses, apartments, etc. You’ll help them along with their application process whenever they face an issue or have questions, over the phone or via email. / tickets. You will learn a lot about real estate world in the US and you will make happy new residents!

Main Responsibilities:

• Manage incoming phone calls & tickets
• Handle queries and provide information about our service/process.
• Understand, Identify and assess customers needs to ensure their satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet department SLAs to ensure customer satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow company procedures, guidelines and policies
• Take the extra mile to engage in a friendly manner with clients
• Confident at troubleshooting
• Administrative duties such as special projects to ensure customer satisfaction (Q & A)

Requirements:

• English Speaker – mandatory high level – Fluent in spelling and grammar
• Spanish speaker – fluent
• Customer service experience (1-3 years)
• Superior communication skills
• Have an interest in helping people
• Have proficient IT skills (PC and application software skills).
• Be able to use computer software programs used in researching information and preparing reports
• Be able to analyze information and draw valid conclusions
• Like working as part of a team
• Well-presented, polite, and tactful
• Can handle complaints in a calm manner

There are plenty opportunities to grow among our teams! Whether within the same departement or others!

IMPORTANT contract details:

• Full time job opportunity
• Contract type: contractor, 1 year renewable by 1 year period(s)
• Working mode: remotely from home
• Working hours: Monday to Friday, from 9:00 to 5:30pm (US time zone)
• Salary: in USD, based on experience + incentive model
• Working conditions: The desired candidate must have an excellent internet connection, and own equipment in good condition such as a computer and headphones;