Help Desk Specialist- Morning Shift at Novocure

Novocure is a global publicly-traded commercial-stage oncology company developing a profoundly different cancer treatment therapy called tumor treating fields (TTFields) for patients with solid tumors. TTFields therapy is a non-invasive, novel, antimitotic treatment modality which utilizes proprietary technology attempting to slow or reverse tumor progression by inducing tumor cell death. Novocure’s commercialized product, Optune, is approved for the treatment of adult patients with glioblastoma (GBM) in the USA, Europe and Israel. Novocure has ongoing or completed clinical trials and is further expanding its efforts into several other solid tumor indications – non-small cell lung cancer, pancreatic cancer and other types of solid cancers.

Novocure Poland is our newest office in Europe and you will be part of a global business services team supporting multiple business functions including finance and payroll and located in Krakow. The global business services organization within Novocure Poland is critical to Novocure’s efforts to drive process efficiency, standardizations and drive greater business value as the company prepares for future growth.

To support our team in Krakow, Poland we are looking for a Help Desk Specialist- Morning Shift.

About the Role

We are seeking a customer service-oriented Help Desk Support Specialist to join our IT application and desktop support team. In this role, you will provide prompt and effective technical support to users across the organization, troubleshoot hardware and software issues, and ensure that all technical problems are properly documented and resolved in a timely manner. You will be the frontline technical resource, responsible for maintaining high service standards while ensuring user satisfaction.

This role will support employees working day shift 6 am – 2 pm CET.

Responsibilities:

IT Support & Ticket Management

• Respond to user requests via phone and ticketing system
• Prioritize and route issues based on urgency
• Follow up to ensure smooth resolution and user satisfaction

Technical Troubleshooting

• Fix hardware, software, and app-related issues
• Support desktops, peripherals, and user accounts
• Guide users through common tech problems

Documentation & Process Improvement

• Log support activity and resolutions accurately
• Spot recurring issues and suggest better workflows

Requirements & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field
• About 1-2 years in help desk or tech support roles
• Solid knowledge of Windows/macOS, office apps, and basic networking
• Familiarity with remote support tools and ticketing systems (preferred)
• Strong troubleshooting, communication, and customer service skills
• Able to explain technical concepts clearly to non-technical users
• Detail-oriented, patient, and able to manage multiple tasks

Benefits:

• Performance related bonus
• Life Insurance
• Free fruit & cookies delivered for office staff
• Multisport card
• Private Medical care

…and more!

We are looking forward to receive your application to Emilia Bagińska, Senior Talent Acquisition Partner through our Applicant Portal. Please find more information about Novocure and our therapy on our website www.novocure.com or by consulting our patient testimonial videos.