Website Flourish Research
Biotechnology Research
About the job
Are you passionate about providing exceptional customer service and making a positive impact? Do you have a knack for problem-solving and building strong relationships with people? Then we have the perfect opportunity for you at Flourish Research!
Flourish Research is a leading global research company that specializes in helping businesses make data-driven decisions. We are seeking a motivated and dynamic Virtual Customer Service Representative to join our team. As a Virtual Customer Service Representative, you will play a crucial role in providing exceptional customer service to our clients and building strong relationships with them.
Key responsibilities:
- Respond to client inquiries and concerns via phone, email, and online chat in a timely and professional manner
- Provide accurate and detailed information about our products and services to clients
- Troubleshoot and resolve client issues to ensure their satisfaction
- Build and maintain strong rapport with clients to ensure long-term partnerships
- Collaborate with other teams within the organization to resolve complex customer cases
- Act as a liaison between clients and internal departments to ensure smooth communication and resolution of issues
Qualifications:
- 1-2 years of experience in customer service, preferably in a virtual environment
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution skills
- Ability to build strong relationships and provide exceptional customer service
- Tech-savvy and comfortable with using various communication and customer service software
- Ability to work independently and collaboratively in a fast-paced and deadline-driven environment
- High school diploma or equivalent; some college coursework or degree preferred
Benefits:
- Competitive salary
- Opportunities for growth and career development within the company
- Flexible work schedule and remote work option
- Paid time off and holidays
- Comprehensive health and wellness benefits package
- Positive and inclusive work culture with a focus on work-life balance
If you are a customer service rockstar who is passionate about making a difference, we want you to join our team at Flourish Research! Apply now and be a part of a dynamic and fast-growing organization.
Compensation Range: $65K – $70K