Customer Opportunity Specialist at Arise

Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-home service professionals running small call center businesses to companies needing contact center and other business services. Built to scale, Arise enables superior customer experiences for innovative enterprises from startups to Fortune 500 companies.

Responsibilities:

• Build and publish course opportunities to potential and/or current Call Center companies and their agents authorized to use the Arise platform
• Maximize marketing strategies to develop course announcements for Certification Course Operations
• Create and manage class opportunities, including Skill Enhancements and Cross Certifications, ensuring instructor alignment and class time availability
• Build Support Resource and contracting opportunities for cohorts of 10+ agents
• Respond to and resolve issues reported by Partner Support; provide timely solutions and communicate clearly with agents
• Attend implementation meetings and support new client onboarding including creating opportunities for Support Resources and Instructors to complete coursework or background checks
• Support Customer Success by executing wingbacks, white-gloving agents into opportunities, and managing Support Resource contracting logistics
• Host client-specific enrollment information sessions and Opportunity Mall events; support chat functions during marketing information sessions
• Create surveys and analyze results
• Send class cancellation emails, update opportunity announcements, and drive enrollment through targeted marketing efforts
• Drive background check and drug screening completion via emails and voice blasts; manage audit processes and reorders
• Perform background check data entry and track submissions in the vendor’s database
• Maintain and troubleshoot opportunity records, monitor class sizes, and coordinate team efforts for optimal fill strategy
• Partner with Customer Success to coordinate class requests and update communications to reflect changes
• Cancel classes and redirect agents to alternate opportunities, including requesting refunds
• Represent clients during program ramp-downs and ensure agents are guided appropriately
• Maintain sourcing and fulfillment reports and cycle calendars detailing course dates and administrative responsibilities
• Participate in client conference calls and other cross-functional meetings to support the Client Results Department
• Ensure agents and call centers are informed of course requirements and certification criteria
• Handle complaint resolution and quickly respond to scheduling changes
• Perform other duties as assigned

Qualifications:

• College degree or 2+ years of related studies or experience
• High attention to detail, with strong follow-through and organizational skills
• Positive, solution-driven attitude with a proactive mindset
• Flexibility to adapt to shifting priorities and deadlines
• Excellent verbal and written communication skills with the ability to communicate professionally with Clients and Call Center Companies
• Proficiency in drafting reports, business correspondence, and procedure manuals
• Ability to deliver effective presentations and handle inquiries from stakeholders at all levels
• Creative writing skills for developing course announcements that drive engagement
• Strong problem-solving skills in non-standardized situations
• Intermediate to advanced Microsoft Excel skills; proficient in Word, PowerPoint, email, and internet tools
• Ability to manage multiple tasks and diffuse escalations

Join a team where innovation, collaboration, and growth are not just encouraged—they’re expected. Achieve your potential at Arise.

Arise is an Equal Opportunity Employer M/F/D/V. Diversity creates a healthier atmosphere.