Customer Service Agent (Fantasy Football) at Matthew Berry’s Fantasy Life

About Fantasy Life

Founded by the “Godfather of Fantasy Sports”, Matthew Berry’s Fantasy Life is a multi-media content company that delivers engaging and entertaining content to a purpose-built community of avid football fans.

Fantasy Life covers fantasy sports from every angle including Daily Fantasy Sports and Sports Betting. With a roster of world class content creators, Fantasy Life is delivering the very best content, data and tools to fans looking for that winning edge.

Fantasy Life Content Platforms

• Daily Newsletter delivered to 300k+ fans with industry defying engagement with open rates over 50%.
• Fantasy Life on SiriusXM, M-F 11a-1p starring Kendall Valenzuela and Peter Overzet
• Fantasy Life Vodcast featuring Dwain McFarland, Marcas Grant, Ian Hartitz, Pete Overzet and Chris Allen
• Over 2m monthly views across Social Media Platforms

About The Role

As a Customer Service Agent for both Fantasy Life and Guillotine Leagues, you’ll be on the front lines of our user experience. You’ll help customers feel supported, heard, and confident using our products, whether they’re managing leagues, troubleshooting subscriptions, or navigating payments. This is a fast-paced, collaborative role where you’ll work closely with our operations and engineering teams to resolve issues, identify trends, and help improve the way we serve our growing community of fantasy sports fans.

This is a part-time, hourly, fully remote role. A general outline of the expected schedule is included below. Please review it carefully before applying, as consistent coverage during these hours is essential.

What You’ll Do

• Respond to customer inquiries across both Fantasy Life and Guillotine Leagues
• Collect relevant information from users to efficiently identify solutions, collaborating with internal product, engineering, and operations teams as needed
• Provide excellent customer support via chat and/or email, addressing questions related to subscriptions, league management, financial transactions, and much more
• Help monitor, track, and report on key customer service performance indicators

Qualifications

• 1–2 years of experience in customer support or a related role
• Experience using Zendesk or similar support platforms
• Strong written communication skills
• A deep familiarity with and passion for fantasy sports
• Flexible availability, including weekdays and weekends
• A team player with a proactive, problem-solving mindset

Sample Schedule (times are in ET)

• Monday – 3-6 Hours (Flex) — 3p Start
• Tuesday – 6 Hours (Primary Agent) — 2p Start
• Wednesday – 6 Hours (Primary Agent) — 2p Start
• Thursday/Friday – Days Off
• Saturday – 5 Hours (Solo Agent) — Start Time TBD
• Sunday – 8 Hours (Solo Agent) — Start Time TBD

The Pay Range For This Role Is

20 – 22 USD per hour(Remote (United States))