Customer Support Specialist at Globaltize

Customer Support Champion

⏱ Part-Time (20 hours/week)

🌍 Remote – Latin America

💵 $1,100–$1,500/month USD (approx. $7 – $10/hour)

📅 Paid weekly | Flexible hours in MT / ET / PT

📈 Opportunity to grow into full-time and leadership

We’re a fast-growing wellness company on a mission to help people sleep better, feel more energized, and reconnect with the natural rhythms that modern life has disrupted. Through science-backed tools and education, we help individuals live in sync with nature’s light—morning, noon, and night.

This role isn’t just about customer service. It’s about being a guide for transformation. If you’ve ever wanted your work to matter—to actually help people heal—this is your chance.

🌿 What You’ll Do

Customer Support & Experience

• Respond to customer inquiries via email, chat, WhatsApp, and occasional voice calls
• Assist with orders, returns, shipping delays, and prescription-related questions
• Educate customers on how to use light-based tools and integrate the Light Protocol into their life

Light Protocol Coaching & Community Support

• Guide and support customers enrolled in our circadian-based lifestyle program
• Encourage their progress, answer questions, and celebrate their wins
• Engage in private groups, WhatsApp communities, or blog comments to build connection

Customer Insights & Feedback Loop

• Spot recurring questions and improve FAQs, onboarding, and messaging
• Share insights with marketing and content teams to strengthen communication

System & Process Optimization

• Help manage support workflows in tools like Gorgias
• Maintain macros and assist in updating SOPs for better efficiency

Conversion Support & Human Outreach

• Follow up with warm leads via WhatsApp or voice note
• Provide value-driven support to those who haven’t yet completed checkout
• Call leads who showed strong interest and help guide them toward enrollment

✅ What We’re Looking For

Must-Haves

• 5+ years in customer support (especially in wellness or e-commerce)
• Clear, warm, and empathetic communication—written and spoken
• Hands-on experience with Shopify, Gorgias, WhatsApp Business, Aircall or OpenPhone
• Familiarity with logistics and customer care involving 3PL providers
• Tech-savvy and comfortable with tools like Google Workspace, Notion, and Slack
• Proactive, responsible, and able to work both independently and as part of a team

Nice-to-Haves

• Personal passion for wellness, light optimization, or circadian health
• Familiar with thought leaders like Huberman, Kruse, or Satchin Panda
• Coaching, functional medicine, or health education background
• Experience building SOPs or training teammates
• Interest in growing into a Head of CX or Community role